Shipping policy


Additional charges for international orders
Please note that international orders may attract local customs taxes or duties upon arrival to your country. These taxes/duties are required to be paid by the customer and are not the responsibility of The Boot Perspective Ltd. No refunds will be issued for orders where tax/duties remain unpaid by the customer. Please check with your local Customs agency regarding the tax/duty likely to be charged prior to ordering.

 

Orders

We aim to pick, pack, and dispatch your order within 24 hours of receiving it.

Orders made over the weekend and NZ public holidays will be picked, packed & dispatched the following Monday (or next business day)

 

Item Weights

Boots – approx. 0.7kg each
Accessories – approx. 0.2kg each

Domestic
We use NZ Post for our local orders and offer a tracking service.

Estimated Delivery Costs & Times

0-0.4kg

Auckland
Overnight - $6.00

Waiheke Island
Overnight - $11

North Island
Standard: 2-3 Days - $7.20
Overnight - $9.20


South Island
Standard: 2-3 Days - $7.20
Overnight - $9.20

 

0-1kg

Auckland
Overnight - $6.00

Waiheke Island
Overnight - $11

North Island
Overnight - $13.00

South Island
Standard: 2-3 Days - $20.00
Overnight - $24.00

 

1.1kg+


Auckland
Overnight - $15.00

Waiheke Island
Overnight - $20.00

North Island
Overnight - $20.00

South Island
Standard: 2-3 Days - $30.00
Overnight - $35.00

 

International
We use DHL Express to service all of our international orders as they provide real-time tracking and have local offices you can contact directly to find out where your shipment is and when it will be delivered.


Estimated Delivery Costs & Times


Australia
$30.00 - $50.00 (Overnight)
*3 working days for certain areas of Australia

 
Asia
$40.00 - $60.00 (2-4 working days)


Pacific Islands
$40.00 - $60.00 (2-4 working days)


USA & Canada
$40.00 - $60.00 (2-4 working days)

 
UK & Europe
$40.00 - $60.00 (3-5 working days)

 
Rest of the World
$40.00 - $60.00 (5+ working days)


Please note that the above shipping prices are an estimate and may vary based on order size and value, and other things. The shipping price shown at checkout will be the accurate final price. All prices on our website are in NZD.=


FAQs:

Do you deliver to a PO Box?
Please note WE DO NOT ACCEPT P.O BOXES as a delivery address. If you are using a P.O Box, please enter in your local post office address as you will be able to collect your package from their facility.

 
How can I track my order?
In your email you will find your tracking link from either one of our two shipping partners. Following your individual tracking link you will have an available contact number for your local office to make any queries.

 
What if I am not home?
Contact the local customer services from one of our two shipping partners to make a change to your delivery method.

NZ – contact NZ Post, have your tracking number ready during your phone call as your reference. Perhaps log onto their website to change your delivery method: https://www.nzpost.co.nz/tools/tracking


International – DHL Express have their ON Demand Delivery feature enabled on all tracking numbers so you can actually select your delivery method via your own tracking link, otherwise jump onto their website: https://www.dhl.com/ and track your shipment online.

Australia – if the above is not working for you call DHL: 13 14 06

 
My order is late?
Please understand that the estimated delivery times above are only estimates, and are not guaranteed. We recommend that customers order well in advance for situations where an order needs to arrive by a particular date. We do not accept responsibility or offer refunds for delays in delivery.



DISCLAIMER

The Boot Perspective Ltd is not responsible for the loss of parcels if the customer has created an Authority to Leave at the address which an order is delivered to. Please ensure your address details are correct as The Boot Perspective Ltd takes no responsibility for deliveries which are made to addresses entered in error. Please contact either Post Haste Couriers or DHL Express via your tracking number details.

 

If you have any questions or difficulties with shipping, please feel free to contact us via email, thebootperspective@gmail.com, or via Instagram @thebootperspectivenz.